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Frequently Asked Questions

Q - Are gifts personalised just for me?

 

A - YES - we personalise to order. We receive many different requests and each one is individually written by hand, making your order unique.

 

We cannot stress enough how important it is to spell a person's name correctly, often names sounding the same can be spelled very differently. Please always DOUBLE CHECK spellings of your loved one's name and any message, including dates etc. before placing your order to avoid disappointment.

 

Q - How long can my message of personalisation be?

 

A - Camper Vans - UP TO 40 characters max on the round disc or "tyre" and up to 10 on the "number plate".

Camper Tree Decorations 40 on disc plus 4 on Number Plate.

Caravans up to 40 characters to the LEFT of the door and up to 15 to the RIGHT of the door.

Lovespoons 24 on the TOP and 18 on the BOTTOM

ALL other keepsakes - up to 40 characters.

If you are unsure please tell us what you would prefer and we will do our best to help. If neccessary we will contact you.

 

Q - Does it matter if the names are very unusual?

 

A - Absolutely NOT, we will write ANY name you want onto the decoration. This service sets us apart from companies offering just the "most popular" names.

 

Q - Will you write ANY message on the ornament?

 

A - YES, we want you to be able to send your friends and loved ones your special message for them. We will though REFUSE any requests for personalisation if we feel it could cause offence. In such cases we will let you know asap and ask for an alternative message/name OR you may cancel the order and receive a full refund for any payment received by us.

Postage chart

Q - What do you charge for POSTAGE?

 

A - The table below details how much will be added for postage. We use Royal mail 1st Class and aim to post within 24 hours of receiving your order, provided we have received ALL required information including PERSONALISATION.